You can ask Convexa Retail to delete your data at any time by emailing support@convexaretail.com. We complete deletion requests within 30 days and confirm by email. The steps below explain the quickest route depending on who you are.
If you are a business using Convexa
Stop Convexa accessing your Facebook Page and Instagram account
- In Convexa, go to Settings → Connections → Meta Business and click Disconnect. This stops Convexa receiving your comments and messages, unsubscribes your Page from our app and immediately deletes the stored access token.
- Optionally, also remove the app on Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites), select Convexa App Access and click Remove. In Meta Business Suite you can also remove it under Business settings → Integrations → Connected apps.
Delete the data Convexa holds
Email support@convexaretail.com from an account owner's email address with:
- your business name as it appears in Convexa;
- what you want deleted: everything (your whole account), or only data from a particular source (for example all Facebook and Instagram comments and messages);
- whether you want an export of your data first.
We will verify the request, delete the data from our active systems within 30 days, and confirm by email. Deleted data may remain in encrypted backups for a limited period until they are overwritten. De-identified records that can no longer be linked to you or your business (see our Privacy Policy, section 5) are not affected.
If you commented on or messaged a business that uses Convexa
Businesses use Convexa to manage comments and direct messages on their Facebook Page and Instagram account. The business controls this data, and Convexa processes it for them.
- Ask the business. Contact the business you interacted with and ask them to delete your data. They can do this in Convexa or ask us to.
- Or contact us directly. Email support@convexaretail.com with your Facebook or Instagram username, the name of the business's Page or account, and roughly when you commented or messaged. We will locate the records, delete them (or arrange deletion with the business) within 30 days, and confirm by email.
Deleting data in Convexa does not remove comments or messages from Facebook or Instagram themselves. To remove those, delete the comment or conversation in the Facebook or Instagram app.
If you are a shopper at a store that uses Convexa
Contact the store first; they control your customer record and order history. You can also email support@convexaretail.com with the store's name and the email address or phone number you used, and we will help.
Questions
Email support@convexaretail.com. For more on how we handle data, see our Privacy Policy.