Convexa Retail

For Shopify and Magento 2 stores

The intelligence layer you never know.

It watches every customer, segment and product, tells you what needs attention today and what it is worth, then runs the campaign, the message and the conversation that fixes it.

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Sync in 5-min

86 features

Built and live today, not on a roadmap

5 engines

Sharing one customer brain

6 channels

WhatsApp, email, Instagram, Facebook, web chat and SMS in one inbox

Problem

Five tools. Five dashboards. Nobody deciding.

Your analytics tool says revenue dipped. Your email tool does not know why. The answer is sitting in a WhatsApp conversation nobody has read. By the time the pieces meet, your best customer has quietly stopped buying.

Analytical Tool

$90k$60k$30k$10k$0

$13k

MarAprMayJunJul

Knows revenue dropped 12%.

Cannot tell you why, or which customers took it with them.

Email tool

Campaign · Spring Sale

Sent

20% off everything this weekend

To: All contacts

JMRKST

Who is about to leave?

Sent the same sale to 12,480 people.

Has no idea which of them were about to leave.

WhatsApp inbox

A

Amara K.

last seen 3 days ago

1

Hi! Is the olive runner back in a size 9?

Mon 10:42

No reply yet

Unread · 3 days

“Is the olive runner back in a 9?”

Your best customer asked three days ago. Nobody has read it.

Store admin

ProductStockStatus

Olive Runner

Size 9

42In stock

White Court

Size 8

12In stock

Customers waiting: 1 · Notified: 0

The olive runner is back in stock.

42 units on the shelf. The one customer who asked will never hear about it.

Reviews app

“Best fit I have ever owned.”

Amara K. Verified buyer 12 days ago

Write a reply...Reply

No reply · 12 days

A five-star review from the same customer.

Your happiest buyer said so in public. Nobody replied.

Convexa
A

Amara K.

Churn risk: High
Asked aboutOlive Runner, size 9
StockBack in stock
Next stepWhatsApp her, offer checkout

One system that sees all five, and acts.

It spots her, knows the shoe is back, messages her on WhatsApp and lets her check out in the chat.

Amara's Loop

Five engines. One customer. One full turn.

A

Amara K.

$1,240

01 · Detect · Signal Engine

She has gone quiet.

Amara usually reorders every 30 days. It has been 48.

02 · Understand · CRM Intelligence

It already knows her.

Champion, 11 orders, size 9, prefers WhatsApp.

03 · Advise · Strategic Advisor

The shoe, not a discount.

Win her back with the olive runner she asked about. It is back in stock.

04 · Act · Workflow Automation

One message, at the right hour.

A WhatsApp in your brand voice, sent after quiet hours.

05 · Engage · Shopping Co-Pilot

She replied. She bought.

Right size, checkout inside the chat. $148.

06 · The loop closes

One full turn. $1,240 recovered.

The outcome feeds back in, so the next turn starts sharper.

Platform

Five engines. One brain.

Each one is useful alone. Together they compound.

Signal Engine

Detect

Stock-critical: White Court

Medium

Birthday this week: 14 customers

Low

VIP slipping: Amara K.

$1,240 at stake

High

Tells you what needs attention today, what it is worth, and what to do about it.

See how detection works

CRM Intelligence

Understand
Champions
Loyal
At Risk
Lost

12,480 customers scored

No setup

Scores, segments and profiles every customer and product, automatically.

See the data layer

Shopping Co-Pilot

Engage

Is the olive runner back in a 9?

It is. Same size as your November pair. Add it to your cart?

Sells in the moment on your store and on WhatsApp, and knows who it is talking to.

Meet the assistant

Workflow Automation

Act

Trigger: Champion → At Risk

Wait for quiet hours to end

Send WhatsApp win-back

Sent

Runs the campaigns and lifecycle journeys, with safety rails on.

See automation

Strategic Advisor

Advise

Ask your store anything. Act on the answer in one click.

It reads all four engines, gives you a recommendation with the reasoning, and a button to build it.

Included on every plan
Which customers should I focus on this week?

Start with 20 Champions moving to At Risk. They are worth $18,400 over six months. A win-back on WhatsApp fits their history best.

Build this win-back →
It gets sharper

Every outcome teaches it something.

WHAT IT LEARNS FROM

Orders placed
Revenue attributed
Segment changed
Churn prevented
Reviews answered
SIGNAL ACCURACY83%
Signal ranking
Send timing
Product picks
Reply drafts
Segment rules

WHAT GETS SHARPER

Ask the Advisor

Ask your store a question.

Advisor
Ask anything about your store…
Pick a question above to see how the Advisor answers.

This is a sample. On your store it reads your live data.

Works with your store

Connected in an afternoon, not a quarter.

ShopifyApp install
Magento 2Extension
1

Connect Shopify or Magento 2.

Install the app or extension and approve access. That is the whole setup.

Shopify
Magento 2
2

Convexa syncs your store.

Your products, customers, orders and reviews come across on their own.

Products
Customers
Orders
Reviews
3

Your first signals arrive with revenue attached.

Ranked by what is at stake, each with a next step ready to go.

FIRST SIGNALNew
VIP slipping: Amara K.$1,240

Your next lapsing VIP is already in your data

Connect your store and see what Convexa finds in the first week.

See it on your store