Convexa — The Intelligence Layer for Independent Retail

The Shift

Two types of
e-commerce operators.

The ones who find out customers left. And the ones who prevented it.

😰 Without Convexa

📊Log into 4 tools every morning trying to understand what happened yesterday

📤Send the same campaign to your entire list, regardless of where each customer is in their journey

😶Find out your most loyal customer churned — after they've already gone to a competitor

💬Your chat widget answers "what are your opening hours?" while your catalog sits untouched

📋Export CSVs from Shopify into spreadsheets to build segments that are outdated the moment you finish

🔇Instagram comments pile up unanswered, slowly eroding brand trust and community

→

🚀 With Convexa

✦Wake up to a prioritized signal feed — the 3 things that actually need your attention today

✦Launch precision campaigns to live, auto-updating segments in minutes — with one-click from a signal card

✦Receive a churn-risk alert 3 weeks before your VIP customer would have left — with a suggested win-back offer

✦An AI shopping assistant that knows each returning customer by name, purchase history, and preferences

✦Every customer is automatically scored, segmented, and refreshed in real-time — no exports, no manual work

✦AI drafts every social reply. Your team reviews in one click. Brand voice stays consistent at any volume

Platform Capabilities

Built around
how stores actually
lose and win.

Each capability targets a specific, costly gap in how independent retailers currently operate. Explore what Convexa does across every surface area of your business.

Predictive Intelligence

Stop reacting. Start intercepting revenue loss before it happens.

Most store owners discover a problem after the damage is done — a customer churned, a product underperformed, a segment collapsed. The Signal Engine inverts this entirely. It monitors your entire customer database continuously, surfaces prioritized alerts with suggested actions, and estimates the revenue at stake before you act.

✓
VIP churn-risk alerts with probability scoring (0–100%) and estimated LTV exposure
✓
RFM segment movement detection — know when Champions are becoming At-Risk
✓
Birthday, replenishment, and referral timing windows automatically surfaced
✓
Every signal carries a suggested action and one-click campaign launch
✓
Duplicate-free signal logic — no alert spam, only meaningful, deduplicated insights

signal-engine · live

Maya R. — Churn Risk Critical

VIP · $3,240 LTV · 58 days inactive · 87% churn probability

Win-back →

28 Champions → At-Risk this week

Segment movement detected · $18,400 collective LTV

View segment →

6 customers — birthday this week

Avg AOV $124 · High conversion window

Send offer →

Hydra-Serum underexposed

4.9★ avg rating · Only 3% campaign inclusion

Feature it →

Customer Intelligence

Every customer profiled, scored, and ready for action — automatically.

When a customer places their first order with you, Convexa immediately begins building an intelligence profile — scoring their RFM position, estimating lifetime value, flagging purchase signals, and tracking behavioral patterns. By their third order, you know more about them than most brands know about their best customers after years.

✓
Decoupled RFM scoring (Recency, Frequency, Monetary) on a 1–5 scale, updated in real-time
✓
Named lifecycle segments: Champion, Loyal, At-Risk, Dormant, New — always current
✓
Predicted LTV, churn risk, upsell readiness and preferred categories auto-computed per customer
✓
Dynamic segment builder — filter any combination of fields with no SQL required
✓
Full order history, social handles, acquisition source, and agent notes in one profile

customer profile

Maya R.

Customer since Jan 2023 · Shopify

Champion

$3,240

Total Spend

Orders

$180

Avg. AOV

RFM: 5·5·4

Churn Risk: LOW

Upsell: HIGH

Champion

VIP Tier

Repeat Buyer

AI Commerce

A shopping assistant that knows your customer's story before they say a word.

Generic chat widgets answer FAQs. Convexa's AI Shopping Co-Pilot recognizes who each visitor is, surfaces the product most likely to convert them, and completes the entire purchase without the customer leaving the conversation. On your website and on WhatsApp.

✓
Customer identity recognition — returning visitors greeted by name with full history context
✓
Live catalog search with natural language — "something moisturizing under $40 with good reviews"
✓
Rich product cards with variant selectors, review ratings, and in-chat add-to-cart
✓
Shopify Buy SDK integration — customers checkout without leaving the widget
✓
WhatsApp extension — same intelligence, native WA interactive list format + cart permalinks

co-pilot · web widget

Do you still have the face cream I ordered a couple months ago?

Hi Priya 👋 Yes! You ordered the Hydra-Boost 50ml in November. It's still available — and the 150ml size is actually on sale right now at 20% off:

🧴

Hydra-Boost Cream 150ml

$38.40 · ⭐ 4.9 (142 reviews) · In stock

Perfect, add it please!

Done ✓ Added to your cart. Want me to take you to checkout?

Automation

Your retention strategy runs 24/7. You set it up once.

Lifecycle automation that most brands never build — because it requires a developer, a marketing ops person, and three different tools to connect. Convexa puts the entire workflow builder in one place, connected directly to live customer data, so retention programs launch in an afternoon, not a quarter.

✓
Visual workflow builder — trigger, action, delay, and condition steps, no code
✓
Trigger types: behavioral events, segment entry/exit, time-based schedules
✓
Actions across Email, WhatsApp, and SMS from a single flow
✓
Pre-built templates: Win-back, Replenishment, Birthday, VIP Upgrade, First-to-Second Order
✓
Performance monitoring — reach, conversion, and revenue attribution per workflow

workflow · vip-winback

⚡

Trigger

Customer moves to At-Risk segment

⏳

Wait

24 hours — check still At-Risk

📧

Send Email

"We miss you" — personalized + product rec

⏳

Wait

5 days — no order placed

💬

Send WhatsApp

Exclusive 10% offer + cart permalink

✓

Exit

Order placed → move to Loyal segment

Omnichannel Commerce

Your AI Shopping Co-Pilot,
everywhere your customers are

Meet shoppers on the channels they already love. Convexa's AI handles product discovery, answers questions, and closes sales — whether that's a WhatsApp thread, an Instagram DM, or your own website chat widget.

WhatsApp Business

Reach 2B+ users with rich product cards & one-tap checkout

Facebook Messenger

Re-engage social browsers with personalised recommendations

Instagram DM

Convert story viewers into buyers without leaving the app

Website Chat Widget

Capture high-intent visitors before they bounce

Sale recovered · $94

AI replied in 1.2s

🛍️

Convexa · AI Stylist

online

📞 ⋮

Hey! 👋 You left some items in your cart. Want me to help you complete your order?

10:41 AM

Yes! Can you remind me what I had?

10:42 AM ✓✓

🧴

Nourish Argan Hair Serum – 100ml

$38.00 · Only 3 left!

Buy Now →

And here's a 10% off code just for you: COMEBACK10 🎁

10:42 AM

Type a message…

➤

Customer Story

How Steelhaus Goods recovered
$47,000 in at-risk LTV
in a single quarter.

Steelhaus Goods — a premium lifestyle accessories brand on Shopify — had a problem every growing DTC brand recognizes: a customer list that was getting bigger, but somehow feeling less valuable. Open rates were declining. Repeat purchase rates were flat. The team had no visibility into why.

"Within a week of connecting Convexa, I could see exactly which customers were drifting. The Signal Engine flagged 34 high-value customers we were about to lose. We launched a targeted campaign the same afternoon. 28 of them made a purchase within 10 days."

Daniel M.

Head of Growth · Steelhaus Goods

82%

At-risk VIP recovery rate

28 of 34 flagged customers made a purchase within 10 days of the Convexa-triggered campaign

$47k

LTV recovered in Q1

Estimated lifetime revenue preserved from customers who would have churned without intervention

3.1×

Campaign ROI improvement

Precision-targeted campaigns outperformed their previous batch-blast approach by 3.1x on conversion

6hr

Time to first signal

From Shopify connection to first actionable intelligence — no setup, no data team required

Simple Pricing

One platform.
Replace five tools.

Convexa replaces the combined cost of a CRM, email platform, chatbot, social management tool, and analytics dashboard — at a fraction of the total price. Start free, no credit card.

Starter

$79

per month · billed monthly

For stores that have outgrown spreadsheets but aren't ready to hire a data team.

✓ 2,500 customers synced
✓ Shopify integration + auto-sync
✓ RFM scoring & live segmentation
✓ Rule-based Signal Engine
✓ AI Chat Widget (web)
✓ Email campaigns (5,000/mo)
✓ 2 team members

Start free trial

The intelligence layer
your Shopify store
has been missing.

Two types of
e-commerce operators.

Built around
how stores actually
lose and win.

Stop reacting. Start intercepting revenue loss before it happens.

Every customer profiled, scored, and ready for action — automatically.

A shopping assistant that knows your customer's story before they say a word.

Your retention strategy runs 24/7. You set it up once.

Your AI Shopping Co-Pilot,
everywhere your customers are

How Steelhaus Goods recovered
$47,000 in at-risk LTV
in a single quarter.

One platform.
Replace five tools.

Your next at-risk customer
is already in your database.
Do you know who they are?

The intelligence layer your Shopify store has been missing.

Two types ofe-commerce operators.

Built aroundhow stores actuallylose and win.

Stop reacting. Start intercepting revenue loss before it happens.

Every customer profiled, scored, and ready for action — automatically.

A shopping assistant that knows your customer's story before they say a word.

Your retention strategy runs 24/7. You set it up once.

Your AI Shopping Co-Pilot,everywhere your customers are

How Steelhaus Goods recovered $47,000 in at-risk LTV in a single quarter.

One platform.Replace five tools.

Your next at-risk customer is already in your database. Do you know who they are?

The intelligence layer
your Shopify store
has been missing.

Two types of
e-commerce operators.

Built around
how stores actually
lose and win.

Your AI Shopping Co-Pilot,
everywhere your customers are

How Steelhaus Goods recovered
$47,000 in at-risk LTV
in a single quarter.

One platform.
Replace five tools.

Your next at-risk customer
is already in your database.
Do you know who they are?