Get in Touch

We'd love to hear from you.

Whether you're ready to connect your store, have questions about pricing, or just want to see Convexa in action — our team is here. Real people, no bots.

How to reach us
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Live Chat
In-app support chat
Available Mon–Fri, 9am–6pm GMT. Fastest response for existing customers.
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Email
hello@convexaretail.com
For general enquiries, partnership requests, and press.
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Sales & Enterprise
Book a 30-min call
Talk to a strategist about multi-store setup, custom integrations, or Scale plan pricing.
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Support
support@convexaretail.com
Technical issues, billing questions, and onboarding help.
Response times
Live chat (business hours) < 5 min
Support email < 4 hours
General enquiries 1 business day
Enterprise sales Same day
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FAQ

Quick answers

Before you write — you might find your answer here.

Very quickly. Connect your Shopify store in about 5 minutes using our native integration — no API keys, no developer required. Your first customer signals appear within the hour as we sync your order history.
No credit card required. Start your 14-day free trial with just your email and Shopify store URL. You'll only be asked for payment details if you choose to continue after the trial ends.
Your customer data belongs to you, always. We use it solely to power your Convexa platform — we never sell it, share it with other brands, or use it to train models for third parties. Data is encrypted at rest and in transit. See our Privacy Policy for full details.
Yes, cancel anytime from your account settings with no penalties, no long-term contracts, and no awkward phone calls required. If you cancel, you'll retain access until the end of your current billing period.
Yes — annual plans are available at a 20% discount versus monthly pricing. Contact us or switch to annual billing from within your account dashboard at any time.
Absolutely. Multi-store support is included on our Scale plan ($449/month), with unified reporting across all storefronts and dedicated onboarding support. Get in touch and we'll walk you through the setup.